Refund Policy

Last Updated: August 11, 2026

1. Introduction

FUSION SPREE ("we," "us," or "our") is committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before making a purchase.

2. General Refund Principles

We strive to provide high-quality products and services. However, if you are not satisfied with your purchase, refunds may be available under certain conditions.

The following general principles apply:

  • Refund requests must be submitted within the applicable timeframe.
  • Physical products must be returned in their original condition unless otherwise stated.
  • Services must not have been substantially utilized or completed.
  • Digital products may be subject to different refund conditions.
  • Approved refunds will generally be issued using the original payment method.

3. Refund Eligibility Timeframes

The following timeframes generally apply to refund requests:

  • Physical Products: Within 30 days from the date of delivery.
  • Digital Products: Within 7 days from the date of purchase.
  • Services: Within 14 days from the date of service commencement.

Certain products or services may have specific refund terms that are disclosed at the time of purchase.

4. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Customized or personalized products.
  • Digital products that have been downloaded or accessed.
  • Services that have been fully or substantially rendered.
  • Gift cards or store credits.
  • Products clearly marked as "final sale" or "non-refundable."
  • Products damaged due to customer negligence, misuse, or improper handling.
  • Shipping and handling charges, unless the return is due to an error by FUSION SPREE.
  • Any subscription purchased through our website, except where otherwise required by applicable law or the applicable subscription terms.

5. Refund Process

To request a refund, please follow these steps:

  1. Contact FUSION SPREE within the applicable refund timeframe.
  2. Provide your order number and purchase details.
  3. Explain the reason for your refund request.
  4. Provide any requested documentation, photographs, videos, or other evidence.
  5. Wait for our assessment and response.
  6. If your refund is approved, follow the return instructions provided by FUSION SPREE.

FUSION SPREE may request additional information where reasonably necessary to assess a refund request.

6. Return Conditions for Physical Products

For physical products to be eligible for a refund:

  • Items must be unused and in their original packaging.
  • All tags and labels must remain intact where applicable.
  • Accessories, manuals, promotional items, and free gifts must be included where applicable.
  • The item must not show signs of unreasonable wear, misuse, or damage.
  • Original receipt or valid proof of purchase must be provided.

FUSION SPREE reserves the right to inspect returned products before approving a refund.

7. Digital Products Refund Conditions

For digital products and software:

  • Refunds may be considered if the product is defective or materially different from its description.
  • Technical compatibility issues may qualify for a refund where applicable.
  • Once a digital product has been downloaded or accessed, it is generally non-refundable.
  • Subscription cancellations are subject to the applicable subscription terms.

8. Service Cancellations and Refunds

For services provided by FUSION SPREE:

  • Cancellations made before the commencement of a service may qualify for a full refund.
  • Partial refunds may be considered for partially completed services.
  • No refunds will generally be provided for services that have been substantially or fully completed.
  • Setup fees, administrative fees, and other one-time charges may be non-refundable where disclosed before purchase.

9. Refund Processing Time

Once a returned product has been received and inspected, or a refund request has been reviewed:

  • We will notify you whether your refund has been approved or rejected.
  • If approved, your refund will generally be processed within 7–14 business days.
  • The time required for the refund to appear in your account depends on your payment provider or financial institution.
  • Credit card refunds typically take 5–10 business days.
  • Bank transfers may take 7–14 business days.
  • Digital wallet refunds are generally processed within 2–5 business days.

Processing times may vary depending on the payment provider, bank, country, or other circumstances outside the control of FUSION SPREE.

10. Late or Missing Refunds

If you have not received your refund after the expected processing timeframe:

  1. Check your bank account or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as there may be processing delays.
  4. If you have completed these steps and still have not received your refund, contact FUSION SPREE for further assistance.

11. Exchanges

FUSION SPREE may offer an exchange instead of a refund in circumstances including:

  • Defective or damaged products.
  • Incorrect items shipped.
  • Sizing issues, where applicable.
  • Color or model preferences, subject to availability.

All exchanges are subject to product availability and assessment by FUSION SPREE.

12. Shipping Costs for Returns

Return shipping costs are handled as follows:

  • The customer is responsible for return shipping costs unless the return is due to an error by FUSION SPREE.
  • Original shipping charges are generally non-refundable.
  • FUSION SPREE may provide a prepaid return label for defective, damaged, or incorrectly shipped items.
  • International returns may be subject to additional restrictions, customs requirements, duties, taxes, and other costs.

13. Refund Denials

FUSION SPREE reserves the right to deny a refund where:

  • The request is submitted outside the applicable refund timeframe.
  • The item is not returned in its original condition.
  • Parts, accessories, packaging, or other included items are missing.
  • A digital product has already been downloaded or accessed.
  • A service has been substantially utilized or completed.
  • The product has been damaged due to misuse, negligence, or improper handling.
  • There is evidence of fraudulent, abusive, or unauthorized activity.
  • Multiple refund requests are made in circumstances that indicate potential abuse of the refund process.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer protection laws.

14. Special Circumstances

14.1 Defective Products

If you receive a defective product:

  • Contact FUSION SPREE as soon as reasonably possible.
  • Provide photographs, videos, or other evidence showing the defect.
  • Depending on the circumstances, we may offer a replacement, repair, exchange, or refund.
  • Where the defect is confirmed to be the responsibility of FUSION SPREE, reasonable shipping costs for the replacement or return may be covered by us.

14.2 Wrong Items Received

If you receive the wrong item:

  • Contact FUSION SPREE within 7 days of delivery.
  • Provide photographs of the item received and relevant packaging or shipping labels.
  • FUSION SPREE will arrange return shipping where the error is confirmed to be ours.
  • The correct item will be shipped subject to availability.

15. Cancellation Policy

For order cancellations:

  • Orders may generally be cancelled within 24 hours of placement, provided the order has not already been processed or dispatched.
  • Once an order has been processed or dispatched, the regular refund and return terms apply.
  • Customized or personalized orders may have different cancellation terms.
  • Services may generally be cancelled before commencement, subject to the applicable service terms.

Cancellation requests should be submitted by contacting FUSION SPREE as soon as possible.

16. Dispute Resolution

If you disagree with a refund decision:

  1. Contact FUSION SPREE and provide any additional information or supporting evidence.
  2. We will review the matter again.
  3. If the matter remains unresolved, the parties may consider appropriate third-party mediation or another mutually acceptable dispute-resolution mechanism where applicable.
  4. Legal action should be considered only after reasonable attempts have been made to resolve the matter directly.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

17. Changes to This Refund Policy

FUSION SPREE may update this Refund Policy from time to time.

The updated version will be identified by a revised "Last Updated" date. Changes become effective when the updated policy is posted on our website.

For material changes, FUSION SPREE may provide additional notice where appropriate.

18. Contact Us for Refund Requests

To initiate a refund request or for refund-related inquiries, please contact FUSION SPREE using the information below:

FUSION SPREE
Phone: +86 17740694278
Email: info@fusionspree.com
Address: Online Store
Website: www.fusionspree.com

Please include the following information in your refund request:

  • Order number
  • Purchase date
  • Product or service details
  • Reason for refund request
  • Supporting documentation, photographs, videos, or other evidence, where applicable

FUSION SPREE will review your request and respond within a reasonable timeframe.